Yes – we require that all applicants submit an application before viewing the property.

An application can take anywhere from 24 to 48 hours to fully process. We will keep you updated as to the status of the application throughout the process.

We will hold a property for up to three weeks for an approved applicant, provided they submit their full holding deposit and the lease has been signed.

Assuming your application and accompanying forms (paystubs, etc.) are provided timely and in order, upon approval of your application we can generally arrange for a move-in within three (3) business days. Should you like to move-in rapidly, please let your leasing agent know and we will do our best to expedite the process for you.

You have five (5) business days to sign the lease once it is received by you. All leases are delivered to you and may be signed electronically via DocuSign. As soon as the application is approved and the deposit is received, the lease is drafted. It will be emailed to you via DocuSign for your review and electronic signatures. If the lease is not signed within five (5) business days, the lease is considered null and void and your deposit is forfeited and we will place the property back on the market for rent.

We run a comprehensive check of your criminal background, credit history, and rental history. We also verify employment and income, and require that our residents make at least three (3) times the monthly rent in gross income. Certain felony convictions within the last seven (7) years or any evictions on your civil record will result in a denied application. We require copies of your most recent paycheck stubs, and a copy of your photo ID.

You will be provided with a list of utilities you are responsible for, as well as the local utility companies and their contact information with the lease agreement in order to initiate utilizes in your name prior to move-in. The contact information can also be found at the bottom of this page.

All of our residents have access to their Tenant Portal online 24 hours a day. Upon move-in, you will receive an email to activate your account. Within the tenant portal, you are able to pay rent online, set up automatic payments, and submit/track maintenance requests.

Rent can be paid in many ways. The easiest method is paying online with either your Automatic Bank Transfer (ABT) information or a credit/debit card. One-time payments or recurring payments can be set up using your Tenant Portal. It is free to pay rent online using your banking information (ABT), though there is a fee associated with the use of a branded credit or debit card (VISA/MasterCard only). Alternatively, you can drop off a personal check, certified check, or e-transfers are accepted.

Pay the rent on time every time. If not paid on the first, you will be provided with a Notice To End which give you 5 days to pay or 10 days to move. If you pay rent late more than once, you risk eviction for frequent late payment of rent. Keep the premises and the surrounding area clean and in good condition. Keep noise to a level that will not disturb you neighbours. Repair any damage occurring to the apartment through the fault of the tenant, family members or guests. Notify Property Manager at once of major damage. Give the Property Manager permission to enter the apartment at reasonable times and with advance notice to inspect it or to make any necessary repairs. Notify the Property Manager of any anticipated prolonged absence from the apartment. When moving out, give Property Manager proper advance notice. Be sure that the apartment is in the same condition as when the tenant moved in and return the key to the Property Manager promptly. Notify the Property Manager immediately if the apartment needs repair. If notification is neglected, the tenant may be charged for the additional damage as a result of not reporting the matter. Promptly pay for all utilities that the Property Manager does not otherwise agree to pay for. See your tenancy agreement for specific details that you agreed to by signing the contract.

An additional resident can be added to the lease at any time, provided they undergo a background screening and are approved. From that point, it is a simple addendum to add them to the lease. A resident can only be removed from the lease if all remaining residents will still financially qualify without them.

Do you have an active tenancy agreement which has not expired? If so, you must take full responsibility for breaking your tenancy agreement which may not just be limited to costs. If you are on a month-to-month tenancy, you are required to give 60 days notice on or before the last day of the rental period to move out at the end of the next. For example, if you wish to move out at the end of July, you will have to provide written notice before the end of May.

We do not offer a lease break option. If you choose to leave early, you will be responsible for the rent until we can find a new residents or until your lease ends – whichever comes first. Should you break your lease, you will also be responsible for any and all costs associated with finding a new resident; lock changes, maintenance, cleaning, carpet cleaning, advertising fees, marketing, etc. Please contact our office for more details.

Non-emergency maintenance requests can be submitted online via your Resident Portal. This is the fastest option for submitting maintenance requests. If you have an emergency, you can call your property manager during business hours. If you experience an emergency after-hours, on weekends or holidays, you can contact our office and follow the prompts to be connected to our on-call emergency agent. Please be aware that very few things constitute actual emergencies. Fires, floods, heating problems when the weather is under 40 degrees, and anything resulting in an un-secured or unsafe property are considered emergencies. In the event of a fire, flood or threat to personal safety, please contact the fire or police departments prior to notifying us of the issue. A/C issues, regardless of the outside temperature, are not considered emergencies, however, we will address them as rapidly as possible.

All residents are responsible for A/C filters, smoke alarm batteries, interior and exterior pest control, light bulbs, oven rings/drip pans, and refrigerator water filters. Depending upon the property, residents in single family homes may also be responsible for lawn care. Please refer to the rental listing or contact our office for more information on a particular property.

No. We do not reimburse residents for unauthorized repairs. All work on the property must be completed by a vendor that is fully licensed and insured, and approved by Innovative Realty ahead of time.

Yes, with 24 hours to 30 days notice, the property can be reasonably accessed with or without your permission. You do not have to be present but may opt to do so.

Routine inspections are done three months after you move in, then every six months after that. You will receive a courtesy email or written notice at least 24 hours in advance. We conduct inspections to ensure there are no items of maintenance necessary or that require attention and also address any resident concerns.